Tuesday, December 20, 2011

Dealing with the employed . . .

In this day and age, one would think that anyone with a job would be most grateful and exhibit such gratitude by doing their job to the best of their ability. Once more, I've been the 'victim' of an employed person who acts like they'd rather not be there.

My daughter was due for her eye examination. The doctor checked her eyes, gave us her prescription, we dutifully paid, and left. We got to the place where we usually get our eyeglass prescriptions filled. My daughter spent a good amount of time chosing her new frames and we were congratulating ourselves about how quickly we had accomplished this errand.

We took the chosen frames to the clerk, she pulled up our records, started to plug in the new prescription numbers, and stopped . . . She said that there was an error in the numbers and an important segment of the prescription had been left out. Suddenly, I remembered that the doctor's receptionist had done the same thing to us three years ago with the very same omission!

The eyeglass people were nice enough to call the doctor's office and have the information faxed over to them. The clerk said the receptionist told her that she thought it should have included the extra information and wondered about it. The doctor is sitting five feet away and all she can do is wonder?

I worked in the public sector for over 15 years and discovered that the good employees always went a few steps further to insure a job well done. If something is glaring enough to make you wonder, you should persue the situation until you discover the reality.

Jobs aren't easy to come by or keep in this 'wonderful' economy of ours. It seems to me that anyone blessed with a job, would do all they could to become indispensible at the job which includes following through when things don't look correct and saving the customer/patients some valuable time.

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